Shipping and Handling rates:

Carrier specific shipping is also available. We ship via major carriers at their current shipping rates

Returns and exchanges

All sales are final. However, we will refund your money or exchange the item ONLY if we ship the wrong item or it is defective in any way.

If you wish to return a purchase for whatever reason, it must be done so within 14 days of the original receipt. If you receive your order and an item appears to be broken is missing some pieces, notify us immediately and send us back the defective merchandise.

Payment Method

We accept credit cards (Visa, MasterCard, Discover, and American Express) and Money Orders. All credit card orders are subject to final verification and approval.
All orders are confirmed, verified and security checked before being shipped. This takes 1-5 working days depending on the payment type and information needed and provided, we can confirm product availability the same day if the order processes by 6:00pm EST. Delivery times begin after verification approval, in the case of fund transfers it begins once we receive the funds, in the case of a credit card it is once the funds are received from the processing bank, this is usually about 4-5 days. If a product is listed on our site and is available for purchase - that means we have it available for purchase and can ship it to you immediately after your order is verified and your item is manufactured and shipped.
After you have placed your order at finecharms.com you will be notified by E-mail when we approve and ship your order.

All orders are to be prepaid.

All orders are shipped pre-paid and direct. Credit cards can only be used in the USA or Canada
There is no surcharge for using your credit card to make purchases with finecharms.com. To protect you against unauthorized charges, credit card orders will not be shipped to an address other than your billing address, so, please, be sure to provide your exact billing address and telephone number (as they appear on your credit card statement). Incorrect information may cause a delay in processing your order or failure to complete your order request.

Warranty

Finecharms.com carries the manufacturers warranty. Manufacturers warranties vary on each product. This information is subject to change without notice.
Manufacturers` defects are covered under the warranty. This does not include purposely damage, or general wear and tear (scratches, fading of the gold, etc.).
If your received damaged product, we will send you a replacement of the exact same item. If that model is out of stock, you can choose another product of the same value.
If you have any questions, please contact us